Privacy Policy

1. Introduction

This Privacy Policy describes how Namal Corp ("Namal", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit our website at namal.ph, use our booking services, contact us, or use our staff portal and related tools. We respect your privacy and are committed to handling personal information responsibly.

2. Data Controller

The data controller for your personal information is:

3. Information We Collect

We collect only the information necessary to provide and improve our services:

• Contact and booking information: name, email address, phone number, and reservation details when you book a stay, make an inquiry, or subscribe to updates.
• Website usage data: pages visited, device type, browser, IP address, and cookies used to maintain sessions and improve the experience.
• Staff portal data: Namal staff members may log in with an email and role to manage rentals, maintenance, and operations.
• Operational records: photos, odometer readings, fuel levels, notes, and signatures related to scooter rentals, building maintenance, and incident reporting.
• Push notification data: if a staff member opts in to receive phone notifications, we store an anonymous browser push subscription used to deliver alerts to their device.

4. How We Use Your Information

We use your information to:

• Process and manage bookings and inquiries.
• Operate and secure our staff portal and internal tools.
• Send service-related emails such as booking confirmations, rental agreements, maintenance reminders, and damage alerts.
• Send optional phone/browser push notifications to staff who have explicitly opted in.
• Maintain records of scooter rentals and building maintenance for safety and compliance.
• Improve the website and troubleshoot technical issues.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our website. You can disable cookies in your browser settings, though some features may not function correctly without them.

6. Data Sharing

We do not sell your personal information. We share data only with trusted service providers necessary to operate the website and our services (for example, hosting, email delivery, and booking engine partners), and only under confidentiality and security obligations. We may also share information when required by law or to protect our legal rights.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information, including encrypted connections, access controls, and authenticated user accounts. No system is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We keep personal information for as long as needed to fulfill the purposes described in this policy, maintain operational records, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

9. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for optional communications.
• Object to or restrict certain processing.
• Request a copy of your data.

To exercise these rights, please contact us at info@namal.ph.

10. How to Delete Your Data

If you would like to delete your personal information from our systems, including notification subscriptions, please send a deletion request to info@namal.ph with the subject line "Data Deletion Request". We will confirm receipt and process your request within a reasonable time, generally within 30 days. Staff members can also turn off phone notifications directly from the staff portal at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at namal.ph/privacy with the effective date at the top of the page.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@namal.ph.